Refund policy

Last Updated: August 26, 2026

At CalenWood, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return within 30 days, subject to the terms outlined below.

This Return & Refund Policy applies to purchases made directly through calenwood.store.

1. 30-Day Return Policy

We offer a 30-day return period. You may request a return within 30 days from the date your order is delivered.

To be eligible for a return, the item should generally:

Be returned in substantially the same condition in which it was received;
Include all original components, accessories, and parts supplied with the product; and
Be accompanied by proof of purchase or sufficient order information.

Reasonable inspection of an item after delivery does not automatically make it ineligible for return.

2. Free Returns

Eligible returns within the 30-day return period are offered at no return shipping cost to the customer where our free-return program is available.

Please contact us before sending any product back. Our customer support team will provide return instructions and, where applicable, the appropriate return shipping method.

Products returned without first contacting us may experience processing delays.

3. How to Request a Return

To begin a return, contact:

Email: support@calenwood.store
Phone: +1 (845) 361-2584

Please provide:

Your order number;
The email address used to place the order;
The item you wish to return;
The reason for the return; and
Photos of the item and packaging if the product arrived damaged, defective, or incorrect.

We will review your request and provide the next steps.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible.

We may request photographs or other reasonable information to help us verify the issue.

Depending on the circumstances, we may offer an appropriate solution such as a replacement, refund, or other remedy.

5. Refunds

Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank, card issuer, or payment provider.

We do not control processing times imposed by third-party financial institutions.

6. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests. However, once an order has entered processing, fulfillment, or shipment, we may be unable to cancel it. In that case, you may request a return after receiving the order in accordance with this policy.

7. Exchanges

If you would like a different product or variant, contact our customer support team. Depending on product availability and the circumstances of your request, we will provide the available options.

8. Exceptions

Certain products may not be eligible for return where prohibited for hygiene, safety, personalization, or other legitimate reasons. Any applicable restrictions will be clearly disclosed on the relevant product page where required.

Nothing in this policy limits any rights or remedies available to you under applicable consumer protection laws.