Shipping policy

Last Updated: August 26, 2026

Thank you for shopping with CalenWood. We are committed to making delivery straightforward and convenient for our customers.

This Shipping Policy applies to eligible orders placed through calenwood.store.

1. Free Worldwide Shipping

CalenWood provides free standard shipping worldwide on eligible orders placed through our website.

There is no minimum purchase requirement for standard free shipping unless otherwise clearly stated during checkout or as part of a specific promotion.

2. Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

Delivery time is calculated from the applicable processing and shipping stages and should be treated as an estimate rather than a guaranteed delivery date.

Depending on the destination and circumstances, delivery may occasionally take longer.

3. Order Processing

After you place an order, it may require processing before shipment.

Processing can include:

Payment verification;
Order confirmation;
Product preparation;
Packaging; and
Transfer to the appropriate shipping carrier.

Orders placed during weekends, public holidays, or periods of unusually high demand may require additional processing time.

4. Order Tracking

Where tracking is available, tracking information will generally be provided after your order has been shipped.

Please allow time for the shipping carrier's tracking system to update after a tracking number has been created.

5. Shipping Destinations

We offer shipping to customers worldwide, subject to carrier availability, applicable laws, trade restrictions, and logistical limitations.

If we cannot deliver an order to the address provided, we will contact you when reasonably possible to discuss the available options.

6. Customs, Duties, and Import Requirements

International shipments may be subject to customs procedures, taxes, duties, or import requirements imposed by the destination country.

Where applicable, such charges may be determined by local authorities and can vary by destination. Unless expressly stated otherwise at checkout, customers are responsible for charges imposed by their local authorities that are not collected by us at checkout.

7. Shipping Delays

Although most orders are expected to arrive within the estimated timeframe, delays may occur due to circumstances outside our reasonable control, including:

Customs inspections;
Carrier disruptions;
Severe weather;
Natural disasters;
Public holidays;
Transportation interruptions;
Incorrect or incomplete delivery information; or
Other unexpected logistical events.

If your shipment appears significantly delayed, please contact us and we will assist you with available tracking or delivery information.

8. Incorrect Shipping Addresses

Customers are responsible for reviewing their shipping information before submitting an order.

If you notice an incorrect address after placing your order, contact us immediately at support@calenwood.store.

We will make reasonable efforts to update the address before fulfillment, but we cannot guarantee that changes will be possible after an order has entered processing or shipment.

9. Lost or Damaged Packages

If your order arrives damaged or appears to have been lost during transit, please contact our customer support team.

For damaged shipments, photographs of the product and packaging may be requested so we can investigate the issue and determine an appropriate resolution.

10. Multiple Packages

In some cases, products from the same order may be shipped separately due to fulfillment or logistical requirements.

If this occurs, you may receive multiple tracking numbers and packages at different times. Separate shipment does not result in additional standard shipping charges.